Our aim is to provide you with the best possible service. Please tell us what you think about our service and any suggestions of ways in which we can improve it.
In case you have not received the expected product or level of service from us, please contact your Relationship Manager (Ray Nicholson) at 0800 066 2507/ 0203 151 4695 or write to the Customer Service Manager providing complete details of the complaint, your name and registered phone number.
if you would like to inform us of your complaint via electronic mail, please write to firstname.lastname@example.org. You will receive a response from us within 5-7 working days.
for any reason, you are dissatisfied with our service please contact us so we can investigate the issue and provide a detailed response to your complaint.
Phone: 0800 066 2507/ 0203 151 4695
We aim to respond promptly to resolve your complaint, however should you still be unhappy with the response you receive, you may raise your complaint with The Citizen’s Bureau UK
If the reply from our Customer Service team fails to address your concerns, you may write to the Citizen’s Bureau UK.
<Please click here for the contact details of the Citizen’s Bureau UK>