Doctor Alert places customer service on top of all sections of operations. As the saying goes, “If you do not take care of your customers, someone else will”, we do not want any of our users to be upset. Conflicts / contradictions / disputes / miscommunications may happen however our trained professional representatives are readily available round the clock to get all queries resolved in the quickest possible timeframe ensuring best consumer experience. Our professionals are trying to provide the best services to build a lifelong relationship with trust, faith & belief. In case of a grievance / complaint, a Relationship Manager shall take ownership of the case & deal with utmost priority to complete the due diligence resolving the concern internally.
Wear our emergency alert bracelet or pendant at all times, so if you find yourself alone in a crisis situation and all you have to do is push the button to get connected to help directly through the system’s base. No need to struggle to the phone or to dial numbers. You simply get help at the push of a button.
There are an array of handy features that some seniors and their families may find useful which are offered by Doctor Alert. Functions are elaborated in the below section & Doctor Alert monitors all alerts / alarms real-time with the help of its 24*7 Response Team remotely & acknowledges them within 10 seconds on an average post these are transmitted though the Personal Alarm.
In the event of an emergency, you simply press the button on the pendant and this will initiate a call to Doctor Alert Monitoring center, which is available 24 hours per day, 7 days a week, 365 days a year. An operator will speak to you through the pendant, assess your situation, and then make the appropriate calls to get you help.
This is a simple SOS button by pressing which you get connected to the central monitoring platform of Doctor Alert who shall dispatch National Rescue Team immediately, Anytime, Anywhere.
The most common cause of injury in the elderly population is falling.
Elderly people with a physical condition that impairs mobility or balance may become victims of fall.
Falls may be prevented by taking precautions around the home. However, when a person falls,
they are unable to call for help. With the advent of wearable technology,
it is becoming easier to manage this treacherous situation hence Doctor Alert is providing the latest
technology for a safer future & society
In this mode the device will detect motion for a Pre-set time and will send SMS alarm to all registered phone numbers for warning if no motion is detected.
In this mode the over-speed alert that we want to set is 60mph, when the device moves exceeds 60mph, it will send text messages to all preset numbers.
Define a virtual ‘fence’, or ‘safe zone’ for the wearer. Each time a user goes in or out of the safe zone you can be alerted via text (ideal for people who ‘wander’).
This will set the distance the On The Go device can travel before setting off a Movement alert.